Hoodie Haven Returns & Refunds Policy

Hoodie Haven Returns & Refunds Policy

Our Commitment

As an Australian-owned business, Hoodie Haven is proud to deliver premium quality products with honest, transparent service. This policy outlines your rights and our procedures in accordance with Australian Consumer Law (ACL).

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in original condition with all tags and packaging.
  • Remain sealed in its vacuum packaging (for wearable blankets and hygiene-sensitive items).
  • Include proof of purchase (e.g., order confirmation or receipt).

Important: Items that do not meet these requirements may be returned to you at your expense.

Change of Mind Returns

We offer 14-day returns for change of mind, provided the product is in original, unopened condition. If your wearable blanket has been opened, worn, washed, or used, we cannot accept it back due to hygiene standards.

Customers are responsible for return postage on change of mind returns. Original shipping fees are non-refundable.

Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or not as described, you're entitled to a full refund, replacement, or repair in line with Australian Consumer Law. Hoodie Haven will cover return shipping costs for these cases, including international returns.

Important: Any attempt to alter, repair, or modify the product without our written approval voids your right to a replacement, refund, or further warranty claim. We require photos of the issue before authorising a return.

Cancellations

We do not accept cancellations after purchase. Our system begins packing your order immediately to ensure fast delivery. Please double-check your order details before placing it.

This no-cancellation policy helps us maintain quick turnaround and fair treatment to all customers. Thank you for understanding.

Return Shipping Costs

  • Faulty or Incorrect Items: Return shipping is covered by Hoodie Haven.
  • Change of Mind: Customer is responsible for return shipping. Original shipping is non-refundable.

How to Start a Return

Email us at help@hoodiehaven.com within 14 days of receiving your order. Include your order number, reason for return, and supporting photos if applicable. We'll confirm your eligibility and send return instructions. Items sent without approval will not be accepted.

Refund Processing

Refunds will be issued to your original payment method within 5–10 business days of receiving and inspecting your return.

  • Original shipping is non-refundable.
  • A $20 restocking fee applies to all eligible returns unless the product is faulty or incorrect.

Exchanges

We do not offer product exchanges. To receive a different item, please place a new order once your return has been approved and refunded.

Items That Cannot Be Returned

We do not accept returns for the following (unless faulty):

  • Items on sale or purchased with discount codes.
  • Gift cards.
  • Wearable blankets removed from vacuum seal or showing signs of wear.

Inspecting Your Delivery

Please inspect your item on arrival. Report any issues within 14 days so we can help. We may not be able to assist with claims made outside this timeframe.

International Returns

We welcome returns from international customers under the same eligibility guidelines. Return postage and any customs duties are the customer’s responsibility unless the item is faulty or incorrect.

Need Help?

For any return or refund questions, contact us at help@hoodiehaven.com. We’re happy to help.