Privacy Policy

This Privacy Policy describes how hoodiehaven.com (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

We collect Personal Information to provide and improve our services. This includes information about your device, interactions with the Site, purchases, and customer support inquiries.

Device Information

Examples: browser type, IP address, time zone, cookies, viewed products, search terms, and site interactions.
Purpose: to load the Site properly and analyze usage to improve performance.
Source: automatically collected via cookies, tags, pixels, and web beacons.
Disclosure: shared with Shopify (our ecommerce provider).

Order Information

Examples: name, billing/shipping address, payment details, email, and phone number.
Purpose: to fulfill orders, process payments, deliver products, confirm purchases, and prevent fraud.
Source: collected directly from you during checkout.
Disclosure: shared with Shopify and trusted payment/shipping providers.

Customer Support

Purpose: to respond to your inquiries and assist with any concerns.
Source: information you submit via email or contact forms.

Minors

Our Site is not intended for users under the age of 18. If a minor has submitted Personal Information, a parent or guardian should contact us to request deletion.

Sharing Your Information

We share Personal Information with third parties to help us operate the store and fulfill your order:

Shopify – our ecommerce platform. View their privacy policy here.
Legal authorities – when required by law or to protect our rights and security.

Behavioural Advertising

We may use your data for personalized ads. For example:

Google Analytics – see Google’s policy or opt out.
Advertising partners – may use cookies or pixels for ad delivery (based on your consent).

You can opt out of targeted advertising below:

Using Personal Information

We use your personal information to provide services, offer products, process payments, fulfill orders, communicate with you, and send relevant offers.

GDPR – European Rights

If you are in the EEA, you can request access to, correction of, or deletion of your personal data. Your data may be processed outside Europe (e.g., in Canada or the US). See Shopify’s GDPR guide.

CCPA – California Rights

California residents may request access to, correction of, or deletion of personal data. You may also assign an authorized agent to act on your behalf.

Cookies

We use cookies to personalize and improve your experience. Some are persistent cookies with expiry ranges from 30 minutes to 2 years. Manage cookies in your browser settings or learn more at allaboutcookies.org.

Do Not Track

We do not modify our practices based on “Do Not Track” signals due to industry inconsistency.

Policy Changes

We may update this policy to reflect changes in our operations or legal requirements. Please review it regularly.

Contact Us

If you have questions or complaints, contact us at help@hoodiehaven.com.

Last updated: April 26, 2025

If you are not satisfied with our response, you may lodge a complaint with the OAIC at https://www.oaic.gov.au/privacy/privacy-complaints